Solutions Evaluations
We help you compare and price collaboration & CX solutions in a fraction of the time.
Learn why more than 450 organizations trust Opkalla for technology procurement advice.
Technology Solutions For
Collaboration & CX.
View the benefits of using these solutions and see the top providers we recommend to clients.
CCaaS.
Improve customer care and increase sales growth with a seamless client experience.
Why CCaaS?
Improve efficiency of internal communications
Connect inbound and outbound email, chat, text and social communications
Improve customer service and create one source of data for every client
Empower clients with self-serve FAQs that don’t need live agents
Empower clients with self-serve FAQs that don’t need live agents
Track support agent productivity with advanced reporting
Analyze sales performance and improve sales forecasting
Integrate support ticketing with PBX
Modernize your phone systems and hardware
Advanced data analysis powered by machine learning and AI
Integration applications across departments and divisions
Top CCaaS Solutions
UCaaS.
Integrate multiple real-time communication channels in a single platform.
Why UCaaS?
Decades of implementation experience and broad portfolio of strategic partners
Unified communications needs analysis
Review of existing services to build an ROI/TCO cost analysis
Supplier and technology evaluation, comparison and demos
Desktop and mobile application & workload integration
Process improvement consulting
Supplier selection, contract negotiation, implementation and support
Ease of transition and training for employees moving to a new system
No disruption in external communications with clients or partners
Top UCaaS Solutions
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Our Process
Our five step process for IT solutions success.
Thorough and efficient, data-driven and vendor-neutral. Our trusted process has Opkalla's 450+ clients returning every time.
Assessment
Analysis
Evaluations
Insight
Decisions
Baseline meeting where we learn about you business
Review your current data system and processes
Identify opportunities for improvement
Dive deeper into specific areas and set project goals
Gather and review data
Determine solution providers to bring in for evaluations
Introductions to selected solution providers
Go through demos and POVs
Obtain initial pricing
Proposal discussions (separate from providers)
Ensure proposal alignments with goals
Compare quotes to allotted budget
Negotiate pricing
Guidance through making the decision
Post-purchase, Opkalla remains by your side for support
Our CLients
Supporting IT success across industries.
Whether you call the North, South, East or West home, our goal is to be your first call when faced with a new technology challenge.
