What we Do

Microsoft Premium Support Plus.

Introducing Microsoft support that works like a partner, not a call center. We've designed this to deliver faster, more personalized assistance for your Microsoft environments, including Microsoft Cloud, On-Premise, and Azure.

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Microsoft Premium Support Plus

Enhanced Microsoft Support, by Opkalla.

This next-generation plan serves as a direct replacement for Microsoft Unified Support. It provides organizations with a tailored, high-touch experience and greater value.

Premium Support Plus is for organizations that want confidence, continuity, and control over their Microsoft ecosystem, without the friction, delays, or disconnects of traditional support models. It is available to all organizations, regardless of your Microsoft contract type.

  • Direct from Microsoft
  • CSP
  • EA / MPSA
  • Hybrid or Mixed Models

If you rely on Microsoft to run your business, this support model is for you.

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Benefits of Microsoft Premium Support Plus.

24x7 support for critical business-impacting incidents.

Our continuous coverage ensures that critical, business-impacting incidents are addressed at any time. You'll get a 2-hour SLA for urgent requests and 1-business-day SLA for all other issues. This minimizes downtime, reduces risk, and keeps your operations running as smoothly as possible.  

Regular check-ins with a dedicated Technical Account Manager.

A dedicated Technical Account Manager provides ongoing oversight and continuity for your environment. Through regular check-ins, they stay aligned with your priorities, track progress, and ensure that support activities are coordinated effectively.  

Quarterly briefings with a Technology Advisor.

Quarterly briefings offer an opportunity to step back and review your broader technology landscape. This structured cadence ensures you’re making informed decisions and getting the most from your Microsoft investment. We'll also ensure you're not buying licenses you don't need.  

End-user and IT admin training to maximize platform value.

Training for both end users and IT administrators ensures that teams are equipped to use tools effectively and manage them confidently. By strengthening knowledge across your organization, you can improve productivity and drive better overall outcomes. 

Why Premium Support Plus

Why organizations choose Premium Support Plus.

Most support providers show up after something breaks, ask you to re-explain your environment, and hand you a ticket number instead of a real answer. Premium Support Plus by Opkalla is different. You get a dedicated team that already understands your environment, gets ahead of issues before they escalate, and stays accountable to the outcome, not just the ticket.

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Organizations choose Premium Support Plus when they’re done with:

Slow resolutions and unclear ownership

Re‑explaining their environment during every incident

Reactive postures disguised as “support”

Carrying the stress alone

They choose Premium Support Plus because they want:

Confidence during critical moments

Strategic guidance beyond ticket handling

A defensible, proactive support model

A partner invested in their success

FAQs
Microsoft Premium Support Plus

Can any customer purchase a Premium Support Contract from Opkalla? 
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Yes – our support offering is available to all Microsoft customers and all licensing agreement types.
Does a customer need to purchase their licenses from Opkalla to be eligible for a Premium Support Plus contract? 
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No – we can support any customer even if they do not purchase their licenses from Opkalla.
Can a Premium Support Plus contract through Opkalla replace a Microsoft Unified Support contract? 
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Yes – our Premium Support Plus offers the same benefits and services as Microsoft Unified Support at a lower cost.
Does Opkalla’s Premium Support Plus provide support for our Azure and On-premise environments?
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Yes – we provide support for Azure, On-Premise and 365 environments for all customers.
How is your Premium Support Plus offering priced and what are the billing options?
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The cost of Premium Support Plus is a percentage of your annual license spend and can be offered on 1-year or 3-year terms.
Does Premium Support Plus include any training options?
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Yes – we can provide user and admin training and provide workshops that would be included with the offering.
Does a customer have access to Microsoft Premier Support for business-critical issues?
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Yes – we can escalate any business-critical support cases to Microsoft Premier support at no additional charge.
Does Premium Support Plus include 24/7 support?
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Yes – this standalone support offering provides 24/7 support with a 2-hour SLA for business-critical cases.
How do I contact Opkalla to submit a support case?
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Support cases are typically sent to Opkalla’s engineers through email at support@opkalla.com.
Is there a portal where a customer can view their case history and current cases?
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Yes – we provide a customer portal where you can view the status of current cases and case history.
How is Premium Support Plus different from other Microsoft support options?
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Premium Support Plus goes beyond traditional support by combining faster response times with proactive, strategic guidance. Unlike standard Microsoft support, which is reactive and self-service, Opkalla provides direct access to engineers and faster escalation. Compared to Premium Support, it adds 24/7 coverage, guaranteed SLAs, and dedicated advisory support to help you optimize your Microsoft environment, not just resolve issues.

Microsoft Experts

We're a Tier-1 Microsoft Cloud Solutions Provider.

As a Microsoft Tier-1 Cloud Solutions Provider with Solutions Partner designations in Security, Infrastructure, Data & AI, and Modern Work, Opkalla brings certified expertise across Microsoft 365, Azure, Teams, Copilot, and Entra.

That means with Premium Support Plus you get more than just ticket handlers. You get advisors who can help you optimize licensing, tighten security, and build a Microsoft strategy that helps moves your business forward.

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Opkalla is recognized as a leading Microsoft Cloud Solutions Provider
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"Excellent team to work with!"

"In a world of vendors clamoring to sell you something or provide a new service, it's refreshing to work with a company like Opkalla who listens and understands your business in an effort to help you find the right solutions. One of the best parts about working with Opkalla is that they're vendor agnostic, so there's no leaning one way or the other when making a suggestion. They simply bring options to you and allow you to determine what works best for what you're looking for."

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Grant Walsh

IT Director, Infrastructure, Operations, and Security @ Flow Control Group

"Opkalla's become a trusted advisor."

"Opkalla's become a trusted advisor to where I don't need to question if there's an ulterior motive. I know that they want what's best and they're in it for the long haul. In Microsoft 365 and Azure licenses alone, they're saving us $156,000 dollars annually."

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Neale Moore

Senior Operating Partner @ Ten Oaks Group

"With Opkalla, I know when I have a need, it is going to be taken care of."

“One of the best things about Opkalla is their ability to bring me through the Solutions Evaluations process and say, 'That's not a good fit, let's go back and find somebody else and keep trying until we get it right.' With Opkalla, I know when I have a need, it is going to be taken care of."

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Barry Brown

CIO/COO @ MST

"Opkalla is great to work with."

Opkalla is great to work with. They are genuinely good people. There’s no high pressure to make a decision one way or another. If it’s the right solution, it’s the right solution. I also love that I can have one point of contact with Opkalla and not have to sort through hundreds of emails from different vendors."

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Andy Basinger

CRISC | CTO - Senior Vice President @ Monarch

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Replace Unified Support with Microsoft Premium Support Plus.

Microsoft Unified Support was never designed to feel personal, proactive, or strategic. Premium Support Plus fills that gap. Connect with our team to learn more and get pricing information.

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