An organization within the cybersecurity industry sought to enhance the efficiency and transparency of their sophisticated Security Information and Event Management (SIEM) and Security Operations Center (SOC) setup. Their tools generated high alert volumes and had limited gaps in visibility. This prompted a search for a more streamlined and collaborative model.

Opkalla partnered with the client to modernize their security operations. Through a thorough evaluation of Managed Detection and Response (MDR) providers, Opkalla delivered a solution that not only cut the organization’s MDR costs by 50% but also dramatically improved visibility and precision.

[Related: Opkalla Cybersecurity Solutions]

Streamlining Operations and Improving Visibility in the Environment

During the initial consultation, the client revealed several operational challenges within their platform. A large number of non-actionable alerts consumed time without contributing meaningful value, creating unnecessary operational noise. Additionally, the limited visibility into the provider’s monitoring activities made it difficult for the internal team to fully oversee their environment.

Choosing the Right MDR Provider with Opkalla’s Evaluation Methodology

Opkalla Technology Advisor Keith Hawkey delivered a tailored advisory experience, working closely with the client’s team to ensure that their next MDR provider would be aligned with both their technical requirements and their expectations for transparency and communication. The first step was an extensive vendor research initiative by Opkalla’s architecture team. They invested 30 hours into evaluating MDR solutions, ensuring that only the most capable providers were considered. Keith prioritized best-in-class providers who not only had strong technology, but also a reputation for clear communication and strong relationships with their customers.  

To ensure an informed decision, Keith and the Opkalla team compiled detailed, data-driven comparisons of potential providers. These insights gave the client’s team a transparent view of the strengths and weaknesses of each option, including technology capabilities, detection accuracy, vendor responsiveness, and cost efficiency, empowering them to make a confident choice. This resulted in the selection of an MDR solution that aligned perfectly with the client’s goals for transparency, accuracy, and cost efficiency.  

[Related: Opkalla’s 5-Step Process for IT Solutions Success]

Achieving Cost Savings and Better Threat Detection for the Security Organization

By adopting a more efficient MDR model, the client achieved a 50 percent reduction in MDR spending, significantly lowering operational costs without sacrificing protection. More importantly, the modern solution significantly reduced unnecessary alert noise, allowing the internal team to shift their focus to strategic priorities rather than sifting through noise. With full access to their environment, the team now has greater control and visibility, reinforcing their confidence in the security model.

The addition of advanced Security Orchestration, Automation, and Response (SOAR) capabilities enabled automated workflows that simplify routine processes. These improvements have saved substantial time for the client’s team, contributing to better balance across daily operations.

Through its partnership with Opkalla, the client has transitioned to a more transparent, efficient, and cost-effective security operations model. With enhanced visibility, refined analytics, and significant savings, the organization now has the clarity and resources to focus on strategic priorities with confidence.