About The Client

A leading manufacturer in the plumbing industry faced significant challenges managing their technology environment due to a fragmented partner landscape. With multiple partners providing various solutions, their technology stack lacked cohesion. This resulted in inefficiencies and increased costs. Recognizing the critical need for streamlined operations, the organization turned to Opkalla to provide a cohesive and efficient technology strategy.

Identifying Areas for Optimization

As the manufacturer continues to grow, their IT team found it increasingly difficult to maintain existing operations while also defining and implementing new projects to keep their environment modern and innovative. The technology purchasing process can be lengthy, sometimes taking up to 18 months. Opkalla streamlines this by acting as an extension of the IT team, managing the research and procurement of tailored solutions to meet their specific needs. This adds value for the client by saving them money and adding time back into their day that would otherwise be spent tracking down the right solutions.

Results Achieved

The IT team knows what solutions they are looking for, but with limited time and resources, they do not have the bandwidth to procure them alone. Opkalla Technology Advisor, John Jakubik, evaluates all the potential solutions alongside their requirements, considering factors such as partner location, integration capabilities, and budget restrictions, and then provides them with three options that best fit their needs. As a trusted advisor, John coordinates demos with various potential solutions providers, ensuring clear and effective communication of key information between the client and the providers.

Over the course of our partnership with the organization, we’ve supported some of their most significant technology initiatives. This has included implementing solutions like Rapid7 for enhanced cloud security, Windows and Office 365 for streamlined productivity, and SentinelOne for advanced endpoint protection and cybersecurity. These key projects have not only optimized their operations but also reinforced their IT infrastructure to better support their growing needs. By addressing critical areas like security, productivity, and endpoint management, Opkalla has helped them build a more cohesive and efficient technology environment.

Alongside streamlining their technology stack, the client was able to optimize their Microsoft environment by utilizing Opkalla as their Cloud Solutions Provider (CSP). Opkalla’s Microsoft experts helped them understand and manage their licenses. By implementing Microsoft tools that were provided with their existing licenses, Opkalla saved them from spending money on outside resources that would complicate their environment. By partnering with Opkalla as their Microsoft CSP, they receive ongoing hightouch support and resources for their Microsoft environment from our team of experts.

Building a Strong Relationship

Opkalla has cultivated a strong, trust-based relationship throughout our partnership with this organization. Your needs as our client are the highest priority when you work with Opkalla. Our technology advisors deliver on their promises, finding the best solutions that fit your environment, budget and goals.

Additional Support from Opkalla

When asked about his partnership with Opkalla, Director of IT at the manufacturer said, “John makes me feel like I'm his only customer and I know that is not the case. It’s not rocket science, but it’s persistence and diligence. It’s really that simple.” Our unwavering commitment to our core values of trust, transparency, and speed ensures we provide exceptional value and build lasting partnerships with our clients. Connect with us today to learn more about how we optimize your technology environment.