An automotive parts distributor with more than 30 US locations had roughly 400 Microsoft O365 licenses. However, they were not satisfied with the support they received from their existing Cloud Solution Provider (CSP). Not all the Microsoft O365 users were being backed up, leaving data in email, OneDrive, and SharePoint vulnerable. They reached out to a new CSP, Opkalla, for assistance transferring the licenses.

To address the customer’s need for O365 Backup, Opkalla brought in Sky Data Vault (SDV), a backup provider. SDV had performed well for other Opkalla clients, so introducing them here was an easy decision. Opkalla organized an initial call with the customer and SDV, where SDV provided a proposal with a cost estimate that fit within the customer’s budget.    

The customer was provided with a managed O365 Backup solution that gave them complete control, ownership and recoverability of their data. SDV’s white glove implementation made the transition both fast and seamless for the customer, requiring only 30 minutes of their time.    

The customer’s O365 data was fully protected within 2 business days of signing the agreement.    

Customer Benefits From The New Solution

Through this project, the auto distributor now:  

• Has full control and recoverability of their data in Microsoft O365  
• Has SDV available 24x7x365 to recover requested mailboxes, emails, files and folders
• Enjoys peace of mind as SDV monitors, manages, and maintains the service, reducing workload on the auto distributor’s IT Staff

The Role of Opkalla's Technology Advisors

Through our work with the customer, we:

• Reduced customer workload by making sense of their issues and matching them with a solution
• Ensured the solution involved a customer-focused approach at an affordable cost
• Continued to support our customer as their partner and Technology Advisor

We’re happy to have supported this customer with a seamless backup solution.

Want to hear how Opkalla can help your team sort through IT solutions and identify cost savings? Let's start the conversation today.